Over ten years experience directing all aspects of each project. Developing and prioritizing business requirements. Creating viable project plans, time lines and budgets. Establishing Joint Application Development (JAD) sessions to educate developers on requirements while discussing and agreeing to potential solutions. Facilitating all project meetings, and reporting project status at senior level updates. Identifying, documenting and reporting key program/project risks and mitigation plans. Managing both internal and external project dependencies. Ensuring project milestones and SLAs are met. Providing recommendations into the established program management process.

Building close, trusted relationships with other areas of Information Technology and Line of Business representatives. Developing and managing the completion of project deliverables and success metrics. Mentoring new program/project managers. Managing cross platform/functional dependencies. Identifying project and process gaps. Troubleshoot issues. Managing Business Acceptance Testing and product certification.

Content development and installation of Help and Contact Us for both mobile and online efforts. Controlling product defect correction during warranty period. Transitioning product ownership to Operations for ongoing support. Communicating with Executive level management, project stakeholders, project managers and associates at all organizational levels. Successfully delivering and integrating new e-commerce capabilities and features that enhance the customer experience while reducing company overhead.